FAQs

Products

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Our products (except cod fish) are all caught live and will reach us at the port daily.
Chilean cod sold in Singapore is typically frozen. :)

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All products unless otherwise stated are wild-caught from Indonesia and Malaysia. Our farmed products are mostly from Malaysia.

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Yes! All of our products will be cleaned thoroughly, including the descaling and degutting for the ease of our customers.

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Unfortunately, we regret to inform you that slicing services will not be available at the moment ):

Any changes to this in the future will be updated on the website accordingly.

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A steak cut is when the cut is made directly through the bone. Hence, the cross section of the steak cut will contain a bone in the center. Fillets on the other hand have little to no bones as only the meat is taken out. You may refer to our individual product images for reference. :)

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Yes, please indicate your preferred way of cutting under special instructions for seller during checkout! For bigger whole fish like batang you are even allowed to have a mixture of fillets and steaks.

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All images on our website are for illustrative purposes only. You may choose to WhatsApp us for live images of your items required if you are unsure.

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All fillets, steaks and stingray will be vacuum-packed by default. Products like prawns and sotong will be sealed but not vacuum packed, while whole fish are put into food grade plastic bags and not sealed.

Deliveries

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Yes, the minimum order for delivery is $40 (excluding delivery fee)! :-)

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We offer island-wide delivery to all Singapore addresses located in the main island (excluding restricted areas like Sentosa and Pulau Ubin).

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We deliver between 9AM to 3PM on Tuesdays to Sundays (including PHs)!strong> We seek your understanding on our delivery timings as we are unable to accommodate different timeslots for every individual customer.

Your order should typically arrive before 1/2PM as we start our deliveries early in the morning.

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We offer next-day delivery for orders made before 8PM daily. For example, if you place your order on Monday 7PM, your order will reach you on Tuesday between 9AM-3PM. If you place your order on Monday 9PM, your order will reach you on Wednesday between 9AM-3PM instead.

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We encourage all our customers to at least have someone at home to receive orders physically in case of any rare issues with your order.

In the unfortunate event that you are unable to receive your order physically, our delivery personnel will try contacting you with the given number for 5 minutes. If you are still uncontactable within 5 minutes, we will leave your order outside your doorstep.

Please note that Catch Of The Day SG will not be liable for any:

  • Losses of orders
  • Spoilage due to the fact that orders should be promptly refridgerated upon delivery

Prices & Payments

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Payment can be made via PayNow to UEN 25048600Lstrong> or by scanning the QR code on our homepage! We are also accepting credit card payments!

We regret to inform you that Cash On Delivery (COD) will not be available at the moment.

Cancellations

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Cancellations should be made before 10PM on the day before delivery.

For example, you order on Monday for a delivery to be made on Tuesday. The latest you can cancel your order would be before 10PM on Monday.

For advanced orders, if you are ordering on Monday for a delivery to be made on Thursday, the latest you can cancel your order would be before 10PM on Wednesday.

Refunds & Exchange

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As seafood is highly perishable, we will not be able to accept exchange or refund requests.

Refunds will only be made if the item you ordered is not available on that day.

CUSTOMER SERVICE

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We will be collecting 3 boxes at one go, instead of 1 box at a time. Do keep them in good condition by washing them and making sure there are no damages to the boxes. Please also do not remove our logo sticker!

To return your boxes, simply let us know in advance and our delivery personnel will be collecting them when he/she makes a delivery to your place :)

Do note that COTD reserves the right to reject any boxes that do not satisfy our return criteria.

You will be notified on how to apply your discount after we have confirmed the returns.